Fixing reconciliation problems

The difference isn't zero

Look for: a transaction you ticked that isn't on the statement; one on the statement you haven't entered (add it); an amount typed wrong; a transaction entered twice; a payment recorded to the wrong account. Divide the difference by 9 — if it's a whole number, two digits may be swapped.

If you can't find it, Finish now offers to add an adjustment for the difference, recorded in a Reconciliation Discrepancies expense account. Use this only as a last resort, and talk to your accountant.

The beginning balance is off

Open the account's History and the Discrepancy report. It lists reconciled transactions that were since deleted, changed in amount or un-reconciled, and by how much. Put them back the way they were, or undo the reconciliations since.

Undo a reconciliation

In the account's History you can undo the most recent reconciliation (an Accountant or Company admin can). Its transactions go back to uncleared; any adjustment or service charge entries stay in your books.

Editing reconciled transactions

Changing or deleting a reconciled transaction asks you to confirm, because it will throw off your next reconciliation. In an account register, the ✓ column shows C (cleared) and R (reconciled); changing R by hand also asks first.